Our General Conditions

Discover holiday apartments in South Tyrol for your stay at the Dolomites Residence Sonnleiten.

Reservation:

Your reservation with us becomes official once we send you a written confirmation via email, fax, or mail and after we've received your 30% deposit/Caparra of the total booking cost. For holiday apartment bookings at Sonnleiten Dolomites Residence, it's understood between you, our valued guest, and Sonnleiten K.G.'s management that any payments to Sonnleiten K.G.'s account are recognized as deposit/Caparra.

Cancellation Policy:

Although there's no formal right to cancel under the Consumer Protection Code, we offer these cancellation terms: Cancel up to 30 days before arrival: we retain only the confirmation deposit, which we'll credit towards a future stay. Cancel from 29 days before arrival: we retain only the confirmation deposit. Cancel from 20 days before arrival or for no-shows: you're charged 100% of the total agreed price, minus the deposit already paid. For early departure or late arrival, you're charged 100% of the daily rate for each unused day.

COVID-19 Cancellations:

Should travel become absolutely impossible for you, we'll work together to find a fair solution.

As per Part III, Title III, Section I, of the Consumer Protection Code (Legislative Decree 206/2005).

Arrival and Departure:
Your apartment will be available from 3 PM. We kindly ask you to check out by 9:30 AM on your departure day. If you plan to arrive after 5 PM, please let us know.

Apartment Layouts & Images:
All layouts and apartment images are for illustration purposes. Variations in room distribution, furnishings, and minor square meter discrepancies are possible.

Payment:
You're welcome to settle your hotel bill in cash (up to €4,999.99). The nearest bank with an ATM is 200 meters away, accepting all major debit and credit cards. Please check your daily international withdrawal limit with your bank beforehand. Alternatively, you can transfer the remaining amount to our account in advance.

Final billing will be done at least 1 hour before departure, with guests reporting to the reception.

Bank Details:
Raiffeisenkasse Schlern - Rosengarten
Sonnleiten KG des Andreas Mahlknecht
IBAN: IT 04 M 08065 58320 000300000264
SWIFT-BIC: RZSBIT21010
Important Text: Deposit/Caparra for holiday Dolomiten Residence Sonnleiten Steinegg
Please include the name and address of the person under whom the reservation is.

Non-Smoking:
We are a non-smoking establishment. Smoking is prohibited in all apartments and public areas.

Apartment Number:
Unfortunately, we cannot always guarantee a specific floor, location, or apartment number within a particular category.

Pets:
We regret that we cannot accommodate dogs, cats, or other pets, and we appreciate your understanding.

Tourist Tax:
The local tax supports the Steinegg Tourist Association. This contribution offers free guided hikes and events, maintains and creates new hiking trails, installs benches, and realizes other tourism projects that enhance your vacation with us.

Included:
GUEST PASS EGGENTAL included (Eggentalcard).

Your apartment will be available from 3 PM. We kindly ask you to check out by 9:30 AM on your departure day. If you plan to arrive after 5 PM, please let us know.

All layouts and apartment images are for illustration purposes. Variations in room distribution, furnishings, and minor square meter discrepancies are possible.